MSR Call Center
Wayne Westland Federal Credit Union Wayne Westland Federal Credit Union Westland, MI Westland, MI Full-time Full-time $17.
00 - $22.
28 an hour $17.
00 - $22.
28 an hour Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative.
As a representative, you will be responsible for providing excellent customer service and support to our members.
This is a great opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities - Answer incoming calls from members and provide assistance with their inquiries or concerns - Handle member complaints or issues in a professional and timely manner - Provide accurate information about our products and services - Process member transactions via phone.
- Perform data entry tasks to update member records - Collaborate with other team members to resolve complex member issues - Responsible for communicating with members online through email and chat - Meet or exceed performance goals, including call quality, productivity, and member satisfaction metrics - Upsell products or services to members when appropriate Requirements - Previous experience in a call center role preferred -2 years Financial Institution experience - Knowledge of banking or financial sales is a plus - Excellent verbal and written communication skills - Strong problem-solving and analytical abilities - Ability to multitask and prioritize tasks effectively - Proficient in data entry and computer skills - Ability to work in a fast-paced environment with minimal supervision If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a team-oriented environment, we would love to hear from you.
Apply today to join our dynamic call center team! Job Type:
Full-time Pay:
$17.
00 - $22.
28 per hour Expected hours:
34 - 39 per week
Benefits:
401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Wellness program Physical setting:
Call center Office Schedule:
Day shift Supplemental pay types:
Holiday pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $22.
28 an hour $17.
00 - $22.
28 an hour Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative.
As a representative, you will be responsible for providing excellent customer service and support to our members.
This is a great opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities - Answer incoming calls from members and provide assistance with their inquiries or concerns - Handle member complaints or issues in a professional and timely manner - Provide accurate information about our products and services - Process member transactions via phone.
- Perform data entry tasks to update member records - Collaborate with other team members to resolve complex member issues - Responsible for communicating with members online through email and chat - Meet or exceed performance goals, including call quality, productivity, and member satisfaction metrics - Upsell products or services to members when appropriate Requirements - Previous experience in a call center role preferred -2 years Financial Institution experience - Knowledge of banking or financial sales is a plus - Excellent verbal and written communication skills - Strong problem-solving and analytical abilities - Ability to multitask and prioritize tasks effectively - Proficient in data entry and computer skills - Ability to work in a fast-paced environment with minimal supervision If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a team-oriented environment, we would love to hear from you.
Apply today to join our dynamic call center team! Job Type:
Full-time Pay:
$17.
00 - $22.
28 per hour Expected hours:
34 - 39 per week
Benefits:
401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Wellness program Physical setting:
Call center Office Schedule:
Day shift Supplemental pay types:
Holiday pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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