Field Service Technician - Detroit, MI
General InformationPress space or enter keys to toggle section visibility City Detroit, Macomb, Novi, Westland State/Province Michigan Country United States Department Technical Customer Services Date Thursday, July 27, 2023 Working time Full-time Ref# 20022576 Job Level Individual Contributor Job Type Experienced Job Field Technical Customer Services Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 36,180 Annual Base Salary Maximum 72,360 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Hourly:
Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Primary
Responsibilities:
It is imperative that our customer devices are working correctly, and that they always receive top-notch service.
Provides training by certified instructors, as well as online and in-house training.
A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
Includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and
Qualifications:
Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
Superior time management skills and RELIABILITY.
Our customers are counting on you.
If you're a 10 minutes early is on time, and on time is late person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
Valid driver's license, appropriate insurance coverage, and a clean driving history.
A Motor Vehicle Record (MVR) is included in our technician background check.
This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
Safety is our top priority especially around electrical components.
Brownie points for any IT and network-based certifications (A+, CompTIA and AWS, etc.
) Here's what success looks like in the first 60 days:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
Comprehensive understanding of our company and customer service culture.
Clear expectations in reference to call load, territory alignment and client satisfaction.
Thorough knowledge base of the equipment and inventory needs to support your territory.
Actively and correctly completing service calls independently.
Additional
Benefits:
Substantial growth opportunities for future career development within a supportive and collaborative company culture.
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
#LI-RL1 Recommended Skills Automotive Industry Customer Service Electric Power Distribution Hvac Knowledge Base Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities.
The range listed is just one component of Xerox's total compensation package for employees.
Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.
If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting.
For a list of our current internal postings, please visit Xerox Careers.
Hourly:
Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & RequirementPress space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience.
Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.
From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done.
Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.
Learn more at www.
xerox.
com and explore our commitment to diversity and inclusion.
Primary
Responsibilities:
It is imperative that our customer devices are working correctly, and that they always receive top-notch service.
Provides training by certified instructors, as well as online and in-house training.
A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
Includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
Skills and
Qualifications:
Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
Superior time management skills and RELIABILITY.
Our customers are counting on you.
If you're a 10 minutes early is on time, and on time is late person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
Valid driver's license, appropriate insurance coverage, and a clean driving history.
A Motor Vehicle Record (MVR) is included in our technician background check.
This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.
Safety is our top priority especially around electrical components.
Brownie points for any IT and network-based certifications (A+, CompTIA and AWS, etc.
) Here's what success looks like in the first 60 days:
You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
Comprehensive understanding of our company and customer service culture.
Clear expectations in reference to call load, territory alignment and client satisfaction.
Thorough knowledge base of the equipment and inventory needs to support your territory.
Actively and correctly completing service calls independently.
Additional
Benefits:
Substantial growth opportunities for future career development within a supportive and collaborative company culture.
Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
#LI-RL1 Recommended Skills Automotive Industry Customer Service Electric Power Distribution Hvac Knowledge Base Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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